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Article Reference ID: 491
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Activating a Suspended Computer

A primary account holder can activate a suspended computer. When a computer is suspended, no files from that computer are backed up or restored. Activating a suspended computer resumes backing up files and enables the ability to restore.

To activate a suspended computer:

  1. Log in to your Comcast Vault site. For more information, see Accessing Comcast Vault Using a Web Browser.
  2. Click Account, then log in again. For more information, see Accessing Manage My User Accounts.
  3. Click the Users and Settings tab. The Manage My User Accounts page appears.
    Figure 1. Manage My User Accounts Page
    Manage My User Accounts Tab, Show All Computers
  4. In the Backed up Computer Settings section, click Show All Computers. The Backed up Computer Settings section shows information about all the computers associated with your Comcast Vault account.
    Figure 2. Backed up Computer Settings Section
    Backed Up Computer Settings Section
  5. In the Backed up Computer Settings section, find the computer you want to activate, then click Edit. The Status column for a suspended computer will show as Suspended.
  6. Click Activate the computer. A message page appears.
  7. Click OK to confirm that you want to activate the computer. The computer is activated.