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Article Reference ID: 634
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Replacing a Computer

A primary account holder can replace a computer. Replacing a computer invalidates the Secure Backup and Share license on the old computer so that you can use that license on the new computer instead. You can no longer run Secure Backup and Share on the old computer. When you replace a computer, you will need to dowload and install Secure Backup and Share on the new computer.

To replace a computer:

  1. Log in to your Comcast Vault site. For more information, see Accessing Comcast Vault Using a Web Browser.
  2. Click Account, then log in again. For more information, see Accessing Manage My User Accounts.
  3. Click the Users and Settings tab. The Manage My User Accounts page appears.
    Figure 1. Manage My User Accounts Page
    Manage My User Accounts Tab, Show All Computers
  4. In the Backed up Computer Settings section, click Show All Computers. The Backed up Computer Settings section shows information about all the computers associated with your Secure Backup and Share account.
    Figure 2. Backed up Computer Settings Section
    Backed up Computer Settings Section, Replace Computer
  5. In the Backed up Computers section, find the computer you want to replace, then click Replace. The Download Backup Application page appears with instructions on how to replace your computer.
    Note: A message is sent to your Comcast email account with the information you need to download the application.
  6. On the replacement computer, open the email. For more information, see Downloading the Secure Backup and Share Desktop Client Software.