Changing the Plan

The primary account holder can change which plan is subscribed to.

To change the plan:

Log in to your Comcast Vault site. For more information, see Accessing Comcast Vault Using a Web Browser.
Click Account, then log in again. For more information, see Accessing Manage My User Accounts.
Click the Plan & Payment Options tab. The Plan & Payment Options tab appears.
Figure 1. Plan & Payment Options Tab

Note: The Credit Card Information section displays only if the plan is a paid plan.
In the Plan Summary section, click Edit for the Storage Plan. The Change Plan page displays. If a pay plan is select then all fields can be edited. If the 2 GB plan is selected then only the Storage Plan field is available.
Figure 2. Change Plan Page
(Optional) In the Storage Plan field, change the plan you subscribe to. If you choose a paid plan, you must provide information in all the fields on this page.
Tip: For information about the plans, click [?].
Click Save. A verification message displays.
Determine your next action. If you:
- want to change any information on this page, click Edit.
- chose a free plan, click Submit.
- chose a paid plan, click Place Order.
Click OK on the confirmation message.

Parent topic: Managing Plan and Payment Options